RapidDeploy was WatchGuard’s first cloud initiative. As a Senior Product Manager, my responsibilities included everything from pitching new products to the executive team to overseeing development. I provided marketing requirements, business requirements, user experience design and specifications and finally product market strategy and overseeing go-to-market activities. We successfully launched WatchGuard’s patented Cloud-Based Configuration Utility.
As a channel driven organization, we were also responsible for creating and delivering field and partner training on product updates, enhancements and new capabilities. As Product Owner I initially created UI mock-ups as wireframes, which evolved into more high fidelity designs done in Photoshop to better evangelize the product to sales engineers, senior staff, and our early adoption customers. Our team successfully launched WatchGuard’s patented Cloud-Based Configuration Utility.
MSSP Pre-Pay Points Program
Product Design and User Training
Another program I managed was the Managed Security Service Provider (MSSP) market. I implemented a new program that enabled customers to pay for security services for their security appliances (firewall) with points. The user was able to buy points for their account in bundles. They could purchase a smaller bundle pack for as little as one month or larger bundles to suit their budget for services. Services could also be turned off when the device was not being used to save on point usage.
The engineering team used agile methodologies, so the development work was done in sprints. This allowed us the opportunity to get the product in front of customers and sales engineers for real time feedback and adjust our designs for the next sprint.
Below is an example of the wireframes and HTML prototypes I created as part of the the requirements, and the FAQ I provided as an overview and program requirements for our MSSPs.
After approval of the business requirements and user stories, I created mock-ups for the development team. We met frequently iterating the design and implementation.
At the end of the each sprint cycle we would demo the product for input from stakeholders and to solicit usability feedback.